fastPay

fastPay is one of the earliest mobile wallet applications in Turkey. I have joined the project team as a Jr. Business Analyst in 2012, just after the MVP was developed. During my 5-year tenure, I have worked on many different fastPay projects that made it a household payment tool with millions of customers and thousands of merchants today.

What have I done!

• When I started in Intertech, the waterfall was the preferred project management methodology, so I have created the scope documents, business requirement specifications, test cases after organizing a set of meetings to elicit requirements.
• I have helped the development team with their tasks, guiding them through the development by providing necessary information and answering their questions.
• I have conducted the initial tests on the features that are being developed using the test scenarios I had created. I have also conducted the UATs with the stakeholders to get their final approval.
• After the release, I have provided initial support to ensure everything works as expected and resolved tickets created by respective stakeholders.
• I have also presented fastPay to stakeholders and potential buyers.

ATM top-up and cardless withdrawal were vital modules for fastPay. The team handling ATM flows was different and had its own responsibilities, so, these projects required a lot of communication. It also required the extensive use of SQL to create test scenarios well as manual testing with ATMs. The cardless withdrawal was an instant success, allowing people to withdraw money from ATMs by entering a one-time PIN that they had created on the fastPay app. At some point, we have even added a feature to withdraw money with voice commands, which included a rather complex technical flow of using a 3rd part company to provide voice-to-text service and matching the customer with the ATM using GPS coordinates.

Linking debit cards and tokenisation; required me to work with a 3rd party, PCI-DSS certified institution to securely store the card information.

Blesh Integration was an interesting project where we set up an integration with Bluetooth beacons provided by Blesh to create location-based functionalities. I was the BA of the initial project to send customers location-based offers. We have also developed an IOS merchant application that detects customer via Bluetooth beacons and allows the merchant to invoke payment requests from customers, who could approve the request using a push notification, which was quite a novel idea at that point.